FAQ

Why don't you offer free shipping?

At the moment, we offer free shipping for all greeting cards within the UK! However, to offer our current commitment of donating £5 / £10 per chari-tee, we must charge our customers a nominal fee for shipping. In return, you get our fabulous chari-tees (shipped to most countries around the world). See Shipping page for more information.

If you are unsure about anything or have any questions, reach us enquiry.holudgolap@gmail.com and we will aim to get back to you within 48 hours.

Please note that ALL of our rates are per order and not per item - to reduce your shipping cost per item, we encourage customers to place orders with friends & family!

 

I'm unsure about which size to order, can you help?

Of course! Please email us at enquiry.holudgolap@gmail.com with your UK/EU/US measurements and we would be happy to recommend a size!

 

How soon can I expect my order to be fulfilled?

Each of our chari-tees are fulfilled to your order to minimise waste and keep our prices competitive. This can take between 5-7 days. The tees are then hand-packed and posted to you by our founder Tahsina by your preferred shipping option. Please refer to our Shipping page for all info regarding postage and customs.

 

Why does currency switch to GBP at checkout?

While we use the currency converter tool on our website to allow customers from all around the world to shop in their local currency, this should only be used as an estimate. All transactions are processed in GBP at current exchange rate at checkout.

 

Do I have to pay customs if I'm ordering from outside of the UK?

Please refer to our Shipping page for all info regarding customs.

 

My country is not currently listed on your shipping page, how can I order your products?

If your country is not listed, please email us at enquiry.holudgolap@gmail.com with your mailing address and we will get back to you with a quote. All countries we currently ship to were a result of customers asking for them and we're always happy to add new destinations!

 

Can I pick up my order from a store?

We currently sell exclusively through our online store and ship to your address. You may also see us at a UK mela / event (when Covid restrictions are lifted). Follow us on social media for latest updates!

 

How can I see estimated prices in my currency?

At the top left corner of our site, you can choose your currency from the drop down menu. If your currency is not listed, please email us at enquiry.holudgolap@gmail.com